• +90 212 238 3115
  • support@lupintravel.com
  • Lamartin 40/4 Beyoglu İstanbul
Lupin Travel logo
REQUEST A QUOTE

Terms & Conditions

Last updated: May 17, 2026

These Terms & Conditions govern your use of lupintravel.com and the travel services provided by Lupin Travel. By engaging our services, you agree to these terms.

1. About Lupin Travel

Lupin Travel is a TURSAB-licensed travel agency (License No. A-7550) registered in Istanbul, Turkey. We design and operate bespoke luxury travel experiences across the Mediterranean.

2. Booking Process

All journeys begin with a personalised consultation. Quotes are valid for 14 days from issue unless otherwise stated. A booking is confirmed only upon receipt of the agreed deposit and written confirmation from our team.

3. Payments

Deposit: A non-refundable deposit (typically 25-50% of total cost, depending on the journey) is required to confirm your booking.

Final payment: The remaining balance is due 45 days before departure unless otherwise specified in your confirmation.

Payment methods: Bank transfer, credit card (subject to processing fees), and other methods as agreed in advance.

4. Cancellation Policy

Cancellation charges apply based on the time of cancellation before departure:

Specific cancellation terms for individual hotels, flights, and experiences may differ and will be communicated at booking. We strongly recommend comprehensive travel insurance.

5. Changes by the Traveller

Changes to confirmed bookings are subject to availability and may incur amendment fees. We will do our best to accommodate reasonable requests.

6. Changes by Lupin Travel

Occasionally, circumstances beyond our control require adjustments to your itinerary. We will inform you promptly and offer alternatives of equivalent or higher standard wherever possible.

7. Travel Documents & Insurance

You are responsible for ensuring:

Lupin Travel cannot be held responsible for issues arising from inadequate travel documentation or absence of insurance.

8. Force Majeure

Lupin Travel is not liable for failure to perform services due to circumstances beyond our reasonable control, including natural disasters, political unrest, pandemic restrictions, strikes, or acts of terrorism.

9. Third-Party Suppliers

We work with carefully selected hotels, transfer companies, guides, and experience providers. While we exercise utmost diligence in our selection, Lupin Travel acts as an intermediary and is not directly liable for the acts or omissions of these third parties beyond what is required by Turkish law.

10. Liability

Our maximum liability for any claim arising from our services shall not exceed the total amount paid for the journey in question, except where prohibited by applicable law.

11. Complaints

Any complaints during your journey should be raised immediately with our local representative or our office (+90 212 238 3115) to allow resolution. Post-travel complaints must be submitted in writing within 28 days of return to info@lupintravel.com.

12. Governing Law

These terms are governed by Turkish law. Any disputes will be resolved through Istanbul courts, except where mandatory consumer protection laws of your country of residence provide otherwise.

13. Contact

Lupin Travel
Lamartin 42/4, Beyoğlu, Istanbul, Türkiye
Email: info@lupintravel.com
Phone: +90 212 238 3115
TURSAB License: A-7550

These terms are provided in good faith and subject to legal review. For binding agreements specific to your booking, please refer to your individual booking confirmation.

Çırağan Palace Kempinski

As the only Ottoman imperial palace and hotel situated directly on the shores of the Bosphorus, Çırağan Palace Kempinski Istanbul offers a majestic blend of royal heritage and modern luxury. This iconic landmark captures the essence of legendary Turkish hospitality, featuring opulent accommodations that evoke the grandeur of a bygone era alongside breathtaking views of the strait. Boasting award-winning dining venues, an infinity pool overlooking the water, and exquisite event spaces that have hosted global dignitaries, the hotel stands as a timeless symbol of elegance and sophistication in the heart of Istanbul.

Four Seasons Bosphorus

Nestled along the shimmering waters of the iconic Bosphorus Strait, Four Seasons Hotel Istanbul at the Bosphorus seamlessly blends the historic charm of a meticulously restored 19th-century Ottoman palace with contemporary luxury. This premier destination offers guests unparalleled, panoramic views of the water alongside world-class amenities, including elegant rooms and suites that perfectly balance comfort and sophistication. With its exquisite dining options, indulgent traditional spa and hammam experiences, and exceptional signature service, the hotel provides an unforgettable sanctuary where East meets West in the very heart of vibrant Istanbul.

The Grand Bazaar

One of the oldest and largest covered markets in the world, the Grand Bazaar is a labyrinth of more than four thousand shops selling carpets, gold, ceramics, lamps, and leather. Getting pleasantly lost is part of the experience, as is the ritual of tea and bargaining. Even if you buy nothing, it is a spectacle in itself.

Basilica Cistern

Beneath the streets of the old city lies a vast, cathedral-like Byzantine cistern, its forest of three hundred columns rising from dark water and lit to dramatic effect. Two columns rest on carved Medusa heads, set on their sides for reasons long forgotten. Cool, hushed, and otherworldly, it is a complete contrast to the city above.

Topkapi Palace & Harem

For four centuries this was the residence of the Ottoman sultans and the heart of an empire. Set in tiered courtyards above the Bosphorus, it holds the imperial treasury, the sacred relics, and the famous tiled chambers of the Harem. Allow several hours — the views over the water alone are worth the visit.

The Blue Mosque (Sultanahmet)

Facing Hagia Sophia across a garden, the early-17th-century Blue Mosque answers it with a cascade of domes and six slender minarets. Inside, more than twenty thousand hand-painted İznik tiles in blues and greens give the mosque its name and its serene, watery light. It remains an active place of worship

Hagia Sophia

For nearly a thousand years the largest cathedral in Christendom, then an imperial mosque, and now once again a working mosque, Hagia Sophia is the single most important building in Istanbul. Its colossal dome seems to float on light, and fragments of Byzantine gold mosaics still glow in the upper galleries. Nothing prepares you for the scale and silence of the interior.